Contact information
Contact Information Page
At playbuddypro.shop, our core mission is to deliver safe, high-quality children’s toys including squishy fidget stress relief toys, bubble solution refill packs, hair gem styling kits and family party games for kids of all ages across America. Whether you need assistance tracking your toy shipment, product sizing recommendations for birthday gifts, bulk party order pricing, or clarification on our free domestic shipping rules, our dedicated customer support team is standing by to resolve all your concerns efficiently.
Get In Touch Full Contact Details
- Business Operator: PlayBuddyPro
- Support Email: support@playbuddypro.shop (Response guarantee within 24 business hours)
- Customer Service Phone: 216-553-9999
- Physical Business Address: 3964 Brendan Ln, Unit 413, North Olmsted, Ohio 44070
Customer Support Operating Hours
Our service team works from our North Olmsted, Ohio headquarters under Eastern Time scheduling:
- Monday – Friday: 9:00 AM – 5:00 PM ET
- Saturday & Sunday: Support Office Closed
Any customer messages sent during off-hours, weekends or federal US holidays will be flagged as priority tickets and addressed first when our team returns to work the next business day.
Quick Help Shortcuts
- Order Tracking: Always include your unique order number in emails to cut response waiting time.
- Domestic Shipping: Free standard shipping applies to all toy orders delivered to US addresses.
- Return Process: All toy returns follow our 14-day return window; full instructions are available on our Return & Refund Policy page.
- Secure Payment Checkout: Every toy transaction is encrypted and processed in USD with zero hidden checkout fees.